Purchase and support
Support
Help with purchase, installation and license activation.
Draft for launch preparation. The purchase page shows the current release and sales status.
Contact support
Use support@presshotkeys.com for order and license enquiries. The purchase page shows whether sales and the licensed download are available. The setup guide explains installation and macOS permissions.
Payment or missing key
Keep the original checkout tab open and use Check payment status. A key appears after the server verifies payment. For an interrupted payment, Resume this payment checks the current order before reopening its payment page.
To recover a paid order, provide the order email, payment date and order or receipt number if available. These details help locate the order; support may request further information to verify access.
Installation, activation or transfer
Share the macOS version, Mac model, app version and the exact activation message or shortcut that causes the problem. A screenshot of the message can help. The license covers two active installations; release a slot in the app before moving to another Mac. If an installation is inaccessible, include the order information so support can recover the slot.
International cards
International checkout uses the payment provider’s available card methods. Cards issued in the USA or Canada are outside the current launch coverage. Other issuer restrictions are shown by the payment provider; a country hint on the website describes the detected region. The payment page shows the final available methods and amount.
Refunds and data
For refunds, follow the refund policy. Questions about order data and privacy are handled through the same contact under the privacy policy.
Contact
Contact: support@presshotkeys.com