Purchase and support
Refunds
How to report payment, license delivery or software problems.
Draft for launch preparation. The purchase page shows the current release and sales status.
Grounds for a request
Refund requests are considered for duplicate payments, an undelivered paid license, software defects and other grounds provided by applicable law. Contact support@presshotkeys.com from the order email. Eligibility and refund deadlines depend on the circumstances of the purchase and applicable law.
What to include
Include the order email, payment date and order or receipt number if available. Describe whether you need a refund, a missing license key or help with activation. Support can check a confirmed payment and recover the key before a further purchase is needed.
Processing the refund
The seller checks the order and arranges an approved refund through the payment provider to the original payment method. The provider and card issuer determine the time taken for funds to arrive and any currency conversion. Confirmation is sent to the order email. A completed refund ends the right to use the refunded license.
Payment or software problems
For a duplicate payment, missing key or technical problem, contact support with the order information and symptoms. Claims relating to defects and other mandatory customer rights are considered under applicable law.
Contact
Contact: support@presshotkeys.com